We at PAYET hope you love your beautiful, handmade garment. However, if you are unhappy, you are welcome to return your purchase for a size exchange (if in stock) or credit note.

Please be mindful when choosing your keepsake PAYET piece, as we do not offer refunds. A refund is only provided when an item is deemed as faulty, and cannot be repaired or replaced.

Sale items are unfortunately not eligible for a refund or exchange. A full priced item purchased with promotional code qualifies as a sale item.

Please complete and include THIS form with your return, which may be shipped to:

2036 NEVADA CITY HWY 616 GRASS VALLEY CA 95945

All PAYET garments are thoroughly inspected and quality controlled to ensure our high standards are adhered to. In the unlikely case of a fault, please contact customer service through our contact form: here

We cannot accept liability for any item until it is returned and meets the following criteria:

1. Customer care was contacted within 48 hours of receiving the parcel;

2. The item(s) was received by us within 14 days of delivery (please note, we understand delays may occur during transit);

3. Goods must be in original condition with all tags intact. Items soiled with makeup, dirt, food, tanning products, etc, will not be accepted.
   

PAYET retains the right to repair any damaged garment. Please note, altered garments cannot be returned or exchanged.

Order Cancellations

We don't accept cancellations. Please contact us if you have any problems with your order.